Shipping policy

Last updated: May 27, 2026

U.S. Shipping

Orders ship to all 50 states, the District of Columbia, and U.S. territories. Shipping is calculated at checkout based on your order subtotal:

  • Free Standard Shipping on orders $50 or more (automatically applied — no code needed).
  • $4.99 Standard Shipping on orders under $50.
  • Express Shipping available at checkout for $15.

Processing Time

Orders are processed Monday through Friday, excluding U.S. federal holidays. Most orders ship within 1–2 business days of being placed. Subscription orders ship on the renewal date you set in your account.

During promotions, product launches, and major holidays, processing may take an additional 1–2 business days. We will email you as soon as your order is on its way.

Shipping Methods & Delivery Times

  • Standard Shipping (3–7 business days): $4.99 on orders under $50, free on orders $50 or more. Delivered via USPS or a comparable carrier.
  • Express Shipping (2–3 business days): Available at checkout for $15.

Delivery times are estimates and begin from the date the package is handed off to the carrier, not the date the order was placed. Once a package leaves our warehouse, transit time is in the carrier's hands and may be affected by weather, holidays, or local conditions.

International Shipping

We ship internationally to select countries via USPS International and DHL Express. Rates and transit times are calculated at checkout based on your destination, package weight, and selected service.

For international orders, you (the customer) are responsible for any customs duties, taxes, or import fees levied by your country. These charges are not included in the shipping rate and are collected by your local customs authority on delivery.

Order Tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. You can also view tracking from your account at thenumi.co/account.

Shipping Address & Changes

Please double-check your shipping address before completing your order. We can only update an address before the order has been processed for shipment — typically within a few hours of placing the order. If you need to change an address, email hello@thenumi.co as soon as possible with your order number and new address. We will do our best, but we cannot guarantee changes after processing begins.

We are not responsible for orders shipped to an incorrect address provided at checkout. If a package is returned to us as undeliverable, we will reach out to arrange reshipment (additional shipping fees may apply) or refund the order minus return-shipment costs.

Lost, Stolen, or Damaged Packages

If your tracking shows the package as delivered but you haven't received it, please first check with neighbors and your local carrier. If you still cannot locate it within 7 days of the marked delivery date, email hello@thenumi.co and we will help you arrange a replacement or refund.

If your order arrives damaged, please contact us within 14 days of delivery with a photo of the damage and your order number, and we will send a replacement at no cost.

Taxes & Duties

Applicable U.S. sales tax is calculated at checkout based on your shipping destination and shown before you complete your purchase. International customers are responsible for duties and taxes assessed by their country.

Contact

Questions about your shipment or this policy? Email hello@thenumi.co. We typically respond within one business day.